FAQ

What is your schedule?

Development Team:
Monday – Friday 08:00am-05:00pm GMT / 03:00am-12:00pm EST.

If you require time-line adjustments, we can investigate the possibility of expedited delivery and possible weekend work.

What about Internet Explorer 6 (IE6)?

Only about 5% of all web users still work with IE6, therefore Markup2U discontinued supporting it by default in all packages.

If your website visitors are still using IE6, you can select the IE6 compatibility option at a fixed price when placing your order.

If added after the work has started, this option will be quoted on a custom basis for a given project.

The order can be cancelled and the full refund will be issued only under the following conditions:

- If we haven’t started working on the request.
- If you are not satisfied with the final delivery.
- If we cannot complete your request.

Do you need any additional information from me if I order layout width: Flexible?

How the pages should stretch horizontally: which elements should be fixed and which flexible and what the alignment of the elements should be. We would also appreciate if you provide us with a screenshot representing the page at higher resolutions.
The minimum width of the pages will match the width of the design files provided.

I want to re-cut an existing site. Can you do this for me?

If you would like a markup for an existing site to be remade, please provide us with the local HTML version of the site (html, css, images, etc.) so that we can open the page locally. Please also let us know in which browsers the page is displayed correctly or provide us with the screenshot of how the page should look.

By default, we do not include link URLs in the code. If you are interested in any additional functionality, please let us know.

What is the best way to send design notes?

You can send your notes in the “Message” section when submitting an order. They may also be placed in the design file itself. Whatever is most convenient for you.